How We Work

At Hazel Copy, it’s our desire to make sure that we all—you and us—get the most out of working alongside each other. We believe that the best way to get it right and fulfil your vision is by combining our expertise with yours. We have put together these terms and conditions to make sure that we’re all on the same page from the beginning. Once you confirm you’re happy with them, we’re good to go.

Terms & Conditions:

Working Process

• Create/agree a brief together (including timescales and deadlines) – discussing what you need via email or phone/video call. Briefing calls normally take around 30 minutes.  

• Provide a first draft, which we will send to you for your feedback.  All comments and amendment requests must be received by us within 14 days of the first draft deadline, unless agreed otherwise.

• Provide a second amended/edited draft (if required).  The same timescale for comments/amendment requests applies as per the first draft.

• Final tweaks and proofreading.

Timescales and Deadlines

• Timescales and deadlines will be agreed when the work is booked in and before work commences.

• We work with our clients collaboratively, so it is vital that all information from both parties is shared in a timely manner.

• Deadlines will be amended to reflect significant changes to the scope of a project.

• We strive to always meet our deadlines but in the event of unforeseen circumstances there may be times when these need to be delayed. We will always keep you informed if this occurs.

Fees and Payments

• Work will be charged by a project/job rate, as agreed with the client.

• Fees will be agreed in writing prior to work commencing.

• Fees will remain fixed unless significant changes to the scope of the work are made.

• To secure your booking and agreed timescales/deadlines, we require a 25% deposit upfront. Work will not commence until we have received the deposit.

• We will invoice for the remaining balance upon completion. Please note, if we do not receive your feedback for the first or second drafts within 14 days (unless agreed otherwise), we will invoice you for the outstanding balance. The agreed fees are to be paid within 30 days of the invoice date.

• All payments are to be made via bank transfer (i.e. BACS, IBAN, etc.), details of which will be included on the invoice.

• Non-payments will be referred to a debt recovery agency. 

Copyright and Ownership

• Hazel Copy retains the copyright of all work produced until the final invoice is paid. On final payment, copyright is passed over to the client.

• We reserve the right to use examples of our work as part of our portfolio but will sign an NDA (Non-Disclosure Agreement) if required.

Cancellations

• You reserve the right to cancel projects/retainers at any time, but you are required to pay for any work carried out by us up until this point.

• We are unable to refund any deposits.

Indemnity

• All work will be proof-read by us before final handover. However, it is the client’s responsibility to review the copy for errors and omissions and agree to indemnify us against worldwide liability from copyright infringement and libel.